We are committed to ensuring customer satisfaction with our Lyka hair-fixing services. Please review our refund policy below:
- Eligibility for Refunds:
Refunds are only applicable under the following conditions:- The service provided did not meet the agreed-upon standards or specifications.
- A valid complaint is submitted within 7 days of the appointment date.
- Non-Refundable Cases:
Refunds will not be issued in the following situations:- Dissatisfaction due to personal preferences or subjective opinions about the service quality.
- Failure to follow aftercare instructions provided by our professionals.
- Appointments canceled without adhering to the cancellation policy.
- Partial Refunds:
In some cases, partial refunds may be considered based on the nature of the issue and the specific circumstances. These will be determined at our sole discretion. - Refund Request Process:
To request a refund, please follow these steps:- Contact us at lykahairfixing@gmail.com with your appointment details and the reason for the refund request.
- Provide any supporting evidence, such as photographs or written descriptions of the issue.
- Refund Approval and Processing Time:
- Approved refunds will be processed within 14 business days of approval.
- Refunds will be credited back to the original payment method used during booking.
- Customer Support:
If you have questions or require further clarification, please contact us at lykahairfixing@gmail.com